FAQ
HOW DO I REQUEST A RETURN?
To request a return, please sign in to your customer account, select the relevant order, and submit a return request.
For returns due to a change of mind, requests must be submitted within 7 days of receiving your order.
Once your request has been approved, please follow the return instructions provided.
For full details on return conditions and return shipping costs, please refer to our Returns & Exchanges Policy.
HOW DO I REQUEST AN EXCHANGE?
To request an exchange, please contact our Client Services team within 7 days of receiving your order.
Exchanges are subject to product availability.
For full details on exchange conditions and exchange shipping costs, please refer to our Returns & Exchanges Policy.
WHEN WILL I RECEIVE MY REFUND?
Once your returned item has been received, it will be inspected.
If the return meets our return conditions, your refund will be issued to the original payment method within 3 business days of receipt.
Please note that additional processing time may be required by your bank or payment provider.
WHEN WILL I RECEIVE MY ORDER?
Orders are typically dispatched within 1–3 business days after payment is completed.
For orders shipped within South Korea, delivery generally takes 1–3 business days after dispatch. International delivery generally takes approximately 5–7 business days after dispatch, depending on the destination and shipping service.
Delivery times may be affected by weekends, public holidays, customs clearance, or carrier delays.
배송비
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.